Mailroom Automation

Seize the data that fuels your processes at the moment it enters your organization.

Your customers expect immediate responses, accurate information, and automated transactions. Mailroom automation creates a virtual hub within your organization where business correspondence is processed the moment it arrives, regardless of where it enters the organization. Document data is automatically directed to the right next step in the process for immediate action and response. With ABBYY’s platform, you can orchestrate, automate, and monitor the entire process flow that ensures your customers get the experience with your brand that they expect.

Reduce costs, optimize processes, and improve customer satisfaction

  • Shorten your processing and response times with automated mail classification and routing for faster responses to customer inquiries.
  • Make information available to enterprise business systems faster in order to initiate, support, and complete transactions.
  • Gain real-time understanding of the information entering your enterprise while exercising the right levels of management, control, and security.
  • Lower the costs of sorting, organizing, and manually tagging documents to remove processing friction and improve productivity.

How the solution works

ABBYY’s Intelligent Document Processing platform provides the most comprehensive, robust, and technologically advanced solution for enabling customers to automatically identify, transform, and leverage process-ready content locked within documents. It processes all types of structured applications, forms, and unstructured correspondence that enters your organization via traditional mail, fax, e-mail, and other channels. Once captured, all incoming mail, regardless of type, is classified by appearance (visual classification) and content (content classification), categorized, and directed to the appropriate people and processes in your business.

mailroom automation solutions
mailroom automation solutions
mailroom automation solutions

Key features and benefits for mailroom automation

Benefits 120B 77X77

Capture all kinds of content

ABBYY advanced recognition technologies can capture all types of text, including machine print and handwriting in more than 140 languages. New natural language processing (NLP) capabilities with machine learning (ML) expand the methods to capture and understand context, relationships, and entities within more unstructured content and documents.

Benefits 168V 77X77

Automatic routing of accurate data

Content is captured and verified from any source at the point of entry, so only accurate information is routed to your processes, faster and cheaper without the need for human intervention.

Benefits 118R 77X77

Document classification

ABBYY provides the strongest data extraction and classification results thanks to ML-powered continuous learning. Even while documents entering a mailroom have different degrees of complexity and formats, ABBYY provides a unified process for classification.

Benefits 201B 77X77

Complex document handling

Recognize and process documents with complex structure, such as documents with continuous tables or repeatable document sections, and multi-paged documents.

Benefits 134V 77X77

Rules-based processing

Consistent rules for indexing are implemented to speed the processing of paper and electronic documents, ensuring that the right information is delivered to your applications. Less friction means more efficient processing.

Benefits 117R 77X77


Create a secured and isolated environment for tenants, regardless of location, and apply common policies for different users with the multi-tenancy feature.

Benefits 186B 77X77

Capture data from any device

No matter the input source of your structured, semi-structured, and unstructured documents—scanner, multi-function printer, web, email, or fax—ABBYY provides your processes with production-ready information.

Benefits 209V 77X77

Integrate with robotic process automation platforms

Feed your BPM, RPA, and content-driven processes with validated customer data and Content Intelligence to transform your digital enterprise. We enable tight integration with Blue Prism, UiPath, NICE, Pega, and more.

Benefits 150R 77X77

Process orchestration and tailoring

ABBYY platforms enable the development of custom solutions, support for specific business processes, and easy integration into enterprise workflows, regardless of scale.

What our customers say

Eliminating manual post distribution was essential as we were spending a lot of time distributing and filing documents. The solution has enabled us to reduce our administration over-heads, accelerate the process of document delivery resulting in improved client relationships. We now have a solution that can scale as our company continues to grow.

PAUL WALSHE, Partner at Moore Blatch

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