Strategically automate and digitize policy and claims processes with intelligent automation.
Intelligent Automation enables you to make data-driven decisions to strategically automate and digitize complex processes across multiple business functions, platforms, and tools.
The insurance industry is document-driven, but few insurers have fully automated their handling of the essential documents used in quoting, underwriting, onboarding, claims adjudication, and compliance. This slows quoting, underwriting, and claims processes, and ultimately negatively impacts customer experience. Intelligent automation for insurance pairs AI with RPA to investigate delays and interruptions in your processes—enabling you to make data-driven decisions to strategically automate and digitize complex processes across multiple business functions, platforms, and tools.
Insurance automation in action: see how we address your organizational needs.
Gain full visibility into all claims processes, including those with steps performed on multiple backend systems (e.g. Majesco, DuckCreek, Guidewire, CSC, Insurity, etc.), and inspect the exact steps taken for each claim. Transform claim forms into data that’s ready to feed into automated processes.
Understand policy servicing processes throughout technology ecosystems, using artificial intelligence to build a real-world model of each process based on system data. Determine optimal paths for successful outcomes in addition to unlocking the unstructured data stored in scanned and paper documents.
Gain complete control over underwriting processes and the documents that drive them. Build a clear picture of how processes execute, based on system data, and determine the optimal path. Unlock data stored in underwriting documents, enabling straight-through processing to accelerate time to revenue.
Streamline new customer onboarding as well as post-sale services such as policy documentation, queries, and policy changes. Automate simpler document-based processes, leaving agents free to focus on serving customers with more complex needs.
We have a skill for that.
Seamlessly process documents exactly as your customers provide them to your organization and content-enable your systems of record/engagement.
Measure the success of automation and ensure you’re meeting or exceeding, agreed-upon response times for customer service.
The faster document data arrives in the right place to start the right process, the faster you can respond to customers, onboard new ones, and redefine the overall customer experience.
ABBYY Process Intelligence gives you a true understanding of what’s going on inside your processes so you can identify opportunities for real efficiency gains.
Automate processing of high volumes of documents—classifying them, extracting valuable indexes, and exporting them as searchable files into business applications or archives.
Add specific skills to digital workforces to automate document processing as needed to make RPA and BPM applications smarter, faster, and more effective.
Accuracy was the main factor in the decision to use ABBYY. In addition, the excellent personal support and high level of commitment from ABBYY employees convinced us: they understood our needs and requirements very well and reacted quickly.
DIRK BORSETZKY, CIO at Ecclesia Group
Insurance automation leverages artificial intelligence (AI), robotic process automation (RPA), and other technologies to automate processes such as quoting, underwriting, onboarding, claims adjudication, and others. Automating tasks and processes offers insurers opportunities to lower overall costs, reduce the risk of costly human errors, enhance data-driven decision making for underwriting, and increase customer satisfaction.
Intelligent automation merges two AI-driven capabilities—process intelligence and intelligent document processing—to enable insurers to optimize their processes and the documents that drive them. Process intelligence enables insurers to understand processes as they actually occur, uncovering any bottlenecks, redundancies, and data gaps. Intelligent document processing transforms documents—from policy applications to claim forms—into data that can flow straight through processes without the need for human intervention.
Intelligent automation helps insurers address some of the industry’s most pressing challenges, including
Insurance automation helps RPA robots become more effective by providing the document skills they need to understand and process unstructured document content intelligently. Insurers also gain the capabilities to
Intelligent automation leverages several advanced AI-driven capabilities to enable insurance automation, including the following:
See how our low-code / no-code Intelligent Document Processing (IDP) solution can help your organization better manage all the documents that are part of your policy and claims
ABBYY enables insurers to improve customer experiences at every touchpoint by understanding their policy servicing processes throughout their technology ecosystem.
ABBYY equips underwriters with the tools they need to make more informed decisions. By applying AI to process mining and document processing, ABBYY's solution enables successful underwriting automation.
In this Q&A, principal analyst Ellen Carney provides Forrester’s analysis on how Digital Intelligence can deliver operational change and accelerate true digital transformation for insurers.
This infographic explores the biggest disruptors to digital transformation projects and the opportunity that automation technologies can play to overcome those challenges as part of your 2022 initiatives.
This TIN report sponsored by ABBYY provides expert guidance on achieving the kind of fast, simple, and responsive experience that the modern insurance customer expects.
To make the best decisions for improving your policy management lifecycle, you must have visibility into the data and content that flow through it. Download this eBook to get the recommended steps you should take to get such visibility.
This white paper features global insights on the future of insurance from insurance carrier Allianz, professional services firm Aon, and ABBYY.
This eBook explores the various and specific problems in claims management lifecycle, and the technologies available to have the visibility and fact-based insight to improve claims management and increase your flexibility to scale.
Download this white paper to learn how Digital Intelligence can enable you to refine your process efficiency and document management, and join market leaders in intelligent digital transformation.
This checklist outlines seven steps for insurers to consider as you build out strategies for process that delivers next-level customer experiences and elevates digital transformation efforts.
Get your free copy of our eBook to learn how insurance organizations attract modern customers by unlocking exceptional customer experiences with automation.
By targeting automation to remove friction from the customer experience, insurers can overcome today's challenges. View this infographic to learn more.
Find out how ABBYY Intelligent Automation solutions for Insurance can address your needs.
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